supertogel Privacy Policy

This page describes what we collect when you use supertogel and how we keep that data protected. We at supertogel handle your personal information with care, following the laws that apply to gaming and financial services in your region. Our commitment is to be transparent about what happens to your data — from the moment you create an account through every withdrawal you process.

We collect information when you sign up, when you play, and when you manage your account. Some of that data comes directly from you (your name, email, payment details for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet and bank transfers via mobile banking, local payment, online payment, e-wallet). Other data we gather automatically as you use supertogel — how you browse, where you log in from, which games you choose. We also receive information from third-party services, such as payment processors and identity-verification providers.

Our approach is simple: we collect what is necessary to operate the platform, protect against fraud, and comply with local law. We do not sell your data. We do not share it beyond what is required to serve you. This policy sets out exactly what we do with everything we hold.

What we collect and how we use it

When you create a supertogel account, we ask for your name, email address, date of birth, phone number, and residential address. These details form the core of your identity on our platform. We use them to send you account updates, confirm your identity before withdrawals, and comply with anti-money-laundering rules that apply across our service regions.

During account verification — what we call know-your-customer (KYC) — we may ask for a government-issued ID and a recent utility bill. We do this to verify that you are who you say you are and that you are located in a jurisdiction where our service is available. Our team stores these documents securely and deletes them after a set retention period unless local law requires us to keep them longer.

When you use supertogel, we log which games you view, your session duration, and the timestamp of your activity. We do this to understand how the platform is used, to detect suspicious behaviour, and to improve performance. We also collect your IP address, browser type, and device identifier so we can prevent fraud and enforce our terms of service.

If you contact our support team via live chat, email, or in-app message, we record the content of those conversations. We keep those records so we can help you again if you need us, and to train our team to serve you better. Our support team operates during business hours and replies to most queries within 24 hours.

Third-party processors

We work with payment processors, identity-verification companies, and anti-fraud services. These partners see only the data they need to do their job — a payment processor sees your transaction but not your full account history. We have contracts with all of them that require them to protect your data as we do. Some of these processors operate outside your jurisdiction; in that case, we ensure their data security meets or exceeds local standards.

We also use analytics services to understand how players interact with supertogel. These services may place cookies on your device; you can control them through your browser settings.

Cookies and tracking

We use cookies to remember you when you log in, to keep you secure while you browse, and to understand how you move through supertogel. A session cookie expires when you close your browser; a persistent cookie may remain for up to 12 months so we can recognise you next time you visit. You can disable cookies in your browser, though some supertogel features may not work as expected if you do.

Data retention and deletion

We keep your account data for as long as your account is active and for a period after you close it — typically one year — in case we need to handle refunds, resolve disputes, or comply with legal requirements. If you request deletion before that period ends, we will remove your personal data from active systems, but we may retain anonymised records to fulfil legal and financial obligations. We cannot delete transaction history that is required by banking or gaming law.

Your rights and contact information

If you believe your data has been mishandled or if you have a concern about your privacy on supertogel, you may file a complaint with your local data-protection authority. We support this process and will co-operate fully.

If you have questions about this policy or how we handle your information, reach out to our team at [email protected]. You can also submit a request through the account settings page on supertogel, where you will find a "Data and Privacy" section. For players in Jakarta, Surabaya, Bandung, and across Indonesia, our multilingual support team is available to help clarify how your data is protected.

We update this policy from time to time to reflect changes in our service, new regulations, or improvements to our security practices. When we make material changes, we will notify you by email or by posting a notice on the supertogel homepage. Your continued use of supertogel after any update means you accept the new policy.